Information & Reservation Policies

Trip prices and fees are subject to change at any time. Price changes will NOT be applied retroactively to existing reservations. Unfortunately we are no longer able to offer Loyal Customer, AAA or other discounts.

• Group Discounts:  See "Custom Pricing" below.
• Standby Fares: For half & full-day trips we occasionally offer remaining seats on the following day's trips at half price! Standby fares are only available by phone after 1:00 p.m. the day before the trip, are first-come, first-serve and cannot be held or reserved in advance. Availability can change very quickly.  If standby fares are offered for multi-day trips it will be posted on the Home Page of our website.
• Custom Pricing: For large groups or groups requesting trips with unusual logistics, special requests or out of the ordinary itineraries, custom pricing is available. Custom pricing will be determined on a case-by-case basis. See Private & Custom Trips for more information.
• Additional Fees:   Oregon has no sales tax and there are no additional fees added for normal or necessary elements of the trip with the exception of some transportation costs and lodging fees for single travelers. Charges may be added for additional pre and post-trip services if requested by a guest.

Cancelled Trips

If a trip is canceled due to water levels, wild fires, air quality, river closures, insufficient bookings or other reasons beyond our control you will be offered a full refund. 

Half & One-Day Trips

Full payment is due at time of reservation. Payments are fully refundable up to 30 days prior to your trip date. Cancellations received within 30 days of your trip date are subject to a $10/person cancellation fee. No refunds are offered for cancellations received within 48 hours of your trip. 

Multi-Day Trips

A 20% deposit (based on regular price of trip) is required at time of reservation and is non-refundable. The deposit will be held as a credit if cancellation is received prior to 60 days before your trip. Final payment is due 30 days prior to the trip and is non-refundable. 

Owyhee:  Our cancellation policy for Owyhee River trips is flexible. A $100/person deposit is required to confirm your reservation. Final payment is due when we can confirm that your trip will run (not earlier than 30 days prior to departure). All payments for Owyhee River trips are refundable up until we confirm your trip.

Private & Custom Trips: For private or customized trips, pricing, payment and cancellation policies will be customized according to what works best for you or your organization. 

Trips Booked for the Following Year

If you have a reservation for a trip the following year, you may cancel for any reason up until December 31st for a full refund. On January 1st, the cancellation and refund policies outlined above are in effect.

Trip Protection Insurance

Travel Insurance is highly recommended for all multi-day trips. Once you book a trip, we are no longer able to offer those spaces to another person or to another group whose group-size exceeds the remaining availability for that trip.  As such we will adhere to the cancellation and refund policies listed above and to which you have agreed when making your reservation.

Life happens! Unanticipated health issues, unexpected scheduling conflicts and last-minute travel hiccups can prevent you from participating in your trip. Furthermore, concerns about COVID-19, air quality, weather and other issues beyond anyone’s control may lead you to decide to cancel your reservation. We highly recommend trip insurance to cover any non-refundable costs associated with your trip. Various levels of insurance are available. The most basic insurance covers the first set of circumstances, while higher levels of insurance can include “cancel for any reason”. Travel insurance can also include emergency medical evacuation, medical expenses and 24/7 travel assistance. 

View Overview of Plans with Sample Rates

Get a quote from USI Travel Insurance Services

FAQ's - Tour Operator Program